Depending on the item(s) that you purchased from Chairs of America and the location to which the items will be delivered, different shipping methods will be provided to you. Each shipping method has its own restrictions and additional charges that might be applied to your order. 

Shipping Time
All shipping times listed on Chairs of America’s site are approximate and we always strive to adhere to them as closely as possible. However, delivery times may be influenced by our manufacturers and/or shipping solutions, so we cannot be held responsible in the event that your items arrive earlier or later than estimated.

Please note: more shipping time is required for residents of Oregon, Washington, Idaho, Montana, Wyoming, North Dakota, and South Dakota.
Important: Once a customer has been issued a tracking number, the order is shipped and can no longer be cancelled or modified.

Shipping
Chairs of America ships UPS/FedEx whenever possible. If you are ordering a very large or/and heavy item, please keep in mind that you need someone to help you move it.

You will be contacted for an appointment by the Shipping Company ahead of time so that you can plan your schedule accordingly. Shippers are expected to notify you of a delivery day, time, and service options, so you can have the appropriate help available to get your order into your home if necessary. Please note that shipping times are estimated and cannot be guaranteed. If you are not at home when the delivery was scheduled and the freight company has to return with your order, a second delivery fee may apply based on the carrier. 

Under no circumstances should the items be left outside of the house, apartment, or office unattended.

Upon Delivery
All customers are required to sign a bill of lading upon delivery. Should you notice any damage to the boxes in which your furniture was delivered, please, note the damages on the bill of lading.

Important: You MUST inspect the package at the time of delivery and SIGN bill of lading. If your order arrives damaged, please note the damage to the item(s) and the box(es) in detail on the bill of lading, and contact us immediately. If this occurs outside of our business hours please call us on the next business day. If you did not note any damage on the bill of lading, we cannot be responsible for this damage and may have a problem reimbursing you.

Return and Cancellation Policies 

Cancellation Policy 
All our products are custom ordered for our valuable customers.

As soon as the order is placed, we initiate a sequence of events that ultimately results in you receiving the product of your choice. Since all our products are custom ordered, at the very beginning of this sequence Chairs of America and its respective customer become financially obligated to purchase and pay for the ordered product. We at Chairs of America will attempt to assist you in cancellation of your order. We will contact the manufacturer and make all the necessary arrangements, but unfortunately even we are not able to cancel any orders that have been already prepared for shipment or actually shipped by the manufacturer. Please note that even if the tracking number is not available to us or you at the time you request cancellation of your order it might actually be already too late. We will contact you immediately after the manufacturer advises us of whether we can cancel your order or not. Throughout the ordering process you will be prompted to check the box reading: "I agree in full to terms and conditions of sale by Chairs of America.” By checking this box you agree to accept in full all terms and conditions listed on the Chairs of America website, including our Cancellation Policy and such acceptance will be in lieu of customer’s legal signature.

Legal Disputes
All legal disputes shall be governed by and construed in accordance with New York State Law. The New York State courts shall have exclusive jurisdiction and venue over any dispute and each party hereby consents to the jurisdiction and venue of such courts.

Return Policy
If the order has arrived but you do not want to accept it for any reason you have 30 days after delivery to declare it. Please call us at 631-331-5791 immediately and we will arrange the pick-up. No orders will be accepted back without prior authorization by Chairs of America. The refund for your order in the full amount of your order less all delivery charges and a 25% restocking fee to accept the return of the item by the manufacturer will be processed to you after the item is received back by the warehouse.
All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us at 631-331-5791. 

Damaged Items
Chairs of America only contracts professional delivery and trucking companies to deliver the order, unfortunately, accidents damaging your ordered items may occur. While this is extremely rare, we do ask our customers to thoroughly inspect the merchandise at the time of arrival and note all comments regarding damage on the bill of lading. Customer is also asked to photograph the damages, call us when this occurs at 631-331-5791, and e-mail the photographs of damages to yvonne@chairsofamerica.com within 5 business days of delivery. If the damages are not promptly and fully noted and reported, we might not be able to assist customers with later claims. We reserve the right to repair furniture or accept return for repair and/or replacement. Regretfully, we can only authorize full refund in the rare event when we are unable to repair or replace the item. 

Payment Options

Chairs of America accepts Discover, MasterCard, Visa, Checks, Money Orders, Cashiers Checks (in U.S. dollars and drawn on a U.S. bank), and PayPal. 

All Chairs of America products and services are priced in U.S. dollars.

You can place an order with a credit card by using our web site. We’ll also gladly assist you when ordering over the phone. Our systems are very secure, and all customer information is kept private. 
To place an order with a check, money order, or cashiers check (denominated in U.S. dollars and drawn on a U.S. bank), please print your shopping cart and send it with your payment to Chairs of America, 122 East Main Street, Port Jefferson, NY 11777. Checks should be made out to Chairs of America.

Charging and Credit Card info
Chairs of America does not save nor store any credit card numbers of its customers. Once a customer completes an online order, his/her credit card issuer authorizes Chairs of America to charge an appropriate amount of money to the customer’s credit card.

Please note: All payments sent through PayPal are charged immediately upon ordering.

Sales Tax
Items shipped to destinations in the State of New York are subject to a 6.75% sales tax.

Order Confirmation
Customers will receive an "order confirmation" email within 24 business hours of placing your order. The email confirmation will serve as your invoice.

If you do not receive your order confirmation after 24 hours, please contact us. Be sure to include your email address and details of the order. We will send a new confirmation to you.
Images

Chairs of America strives to provide our customers with the best possible photographs of items that we sell and utilizes highest-resolution images. However, some color variations between the picture that you see on your monitor and the item that arrives to your house may occur.